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## Changelog ##
## Project : Uhelp - Helpdesk Ticketing System ##
## Version: V.2.0 ##
## Release Date: 14-Oct-2023 ##

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Update V2.0
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    || WHATS NEW ||
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1. Added Google Two-factor authentication to all logins.

2. Implemented a new feature where admins can add holidays, when the support helpdesk is offline for the provided dates. List of holidays can also be imported to the application directly. An announcement will be displayed on the applications home page and an email will be sent to customers when they create a support on a holiday day.

3. Holidays list synced with business hours. Business hours in customer dashboard will show offline on a holiday day irrespective of the business hours.

4. Email-to-ticket functionality is improved. Now, customers can reply to the ticket from the email itself. Email-To-Ticket feature is tried and tested with the following email service providers,
	1. Gmail
	2. Yahoo
	3. Zoho
	4. Hotmail
	5. Outlook
	6. Webmail
	7. Aol Mail

5. Added reply read receipts to admin panel users. Here, admin panel users will know whether the reply has been seen by customers or not.

6. Added Force Close ticket option which will helpful to close ticket without any reply.

7. Few minor bug fixes.

8. Few minor UI fixes.

9. Major security patches were updated.

10. Documentation is updated.


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Update Installation Process:
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1. It is strongly recommended to create a backup of both your existing "Database" and "Project" that are currently installed on your server.

2. Obtain the updated version of the "Project" by downloading it from the "Codecanyon" platform.

3. Assuming you have successfully downloaded the latest version of the "Project" from the "Codecanyon" platform.

4. Navigate to the root directory of your previously installed application or project on the server.

5. Proceed to upload the new project and extract its contents, replacing all existing files and folders, except for the "public" folder, "storage" folder, and ".env" file.

6. After replacing your old project with the new project, open the public folder and replace all the folders and file except the "media", "storage" and "uploads" directories.

7. Now, after successfully completing the above steps, go to the application and refresh the page (if application is in use) or launch the application in any browser of your choice.

8. You will be redirected to the update page. Please complete all the steps in the update page.

9. Congratulations! Your application has been successfully updated if you have followed the above steps accurately.

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Please make sure that you have an active cronjob running in the application. If not then please setup cronjob 
First and start the update process. Without an active cronjob, updating the application is not possible.
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    || Changes ||
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1. "Email to ticket" under "App Setting" is renamed to "IMAP Setting". 

2. Email to ticket enable switch moved to general setting page.