@if (ticketData?.ticket?.purchasecode) {
}
@if (ticketData?.ticket?.cust?.logintype == 'envatosociallogin') {
@if (ticketData?.ticket?.usernameverify != null) {
@if (ticketData?.ticket?.usernameverify == 'verified') {
@if (user?.roles?.[0]?.name === 'superadmin') {
} @else {
}
} @else {
@if (!ticketData?.ticket?.ticketassignmutliples?.length && ticketData?.ticket?.selfassignuser_id != null) {
@if (ticketData?.ticket?.selfassignuser_id != user?.id) {
} @else {
}
}
}
}
@if (!ticketData) {
}
@if (ticketData) {
{{'Created At' |
translate}}
@if ((ticketData?.ticket?.created_at |date : 'Y-M-d' : timezone) == (now | date : 'Y-M-d' : timezone)) {
{{ ticketData?.ticket?.created_at | date : 'hh:mm a' : timezone }} ({{ ticketData?.ticket?.created_at | dateAgo : timezone}})
} @else {
{{ ticketData?.ticket?.created_at | date : 'd M Y, hh:mm a' : timezone }} ({{
ticketData?.ticket?.created_at | dateAgo : timezone }})
}
}
@if (ticketData?.ticket?.ticket_customfield?.length) {
@for (customfield of ticketData?.ticket?.ticket_customfield; track customfield) {
@if (customfield.fieldtypes == 'textarea' && customfield?.values?.length) {
@if (customfield.privacymode == '1') {
} @else {
}
}
}
}
@if (ticketData?.ticket?.ticketassignmutliples?.length && ticketData?.ticket?.selfassignuser_id == null) {
@if (notAssigncondition) {
}
@if (ticketData?.comments?.data?.length) {
{{'Purchase Code' | translate}}
@if (ticketData?.ticket?.purchasecodeVal) {
{{ticketData?.ticket?.purchasecodeVal}}
}
@if (ticketData?.ticket?.purchasecodesupport == 'supported' || ticketData?.ticket?.purchasecodesupport ==
'true') {
{{'Support Active' | translate}}
} @else {
@if (ticketData?.ticket?.purchasecodesupport == 'expired') {
{{'Support Expired' |
translate}}
}
}
@if (ticketData?.ticket?.purchasecodesupport == 'expired') {
{{'Support Expired' |
translate}}
}
{{'The username in purchase details and the current logged-in username do not match. This
customer’s username has been verified and is valid.' |
translate}}
}
} @else {
{{'The username in purchase details and the current logged-in username do not match. This
customer seems invalid, please take appropriate action.' |
translate}}
@if (user?.roles?.[0]?.name === 'superadmin') {
}
}
} @else {
{{'The username in purchase details and the current logged-in username do not match. Verify
customer details and proceed to the next step.' |
translate}}
}
}
@if (ticketData?.ticket?.status != 'Closed' && ticketData?.ticket?.status != 'Suspend') {
@if (ticketData?.ticket?.ticketassignmutliples?.length && ticketData?.ticket?.selfassignuser_id == null) {
@if (notAssigncondition) {
{{'This ticket is assigned to you please respond.' | translate}}
{{'This ticket has already been assigned to another employee.' | translate}}
{{'This ticket has already been assigned to another employee.' | translate}}
{{'This ticket has been selfassigned by you, please respond.' | translate}}
{{ ticketData?.ticket?.subject }}
@if(setting?.emp_google_translate == 'on'){ }
@if (!ticketData) {
}
@if (!ticketData) {
}
@if (ticketData) {
@for (ticketss of ticketData?.ticket?.media; track ticketss) {
}
@if (ticketData?.ticket?.emailticketfile != null) {
@if(ticketData?.ticket?.emailticketfile == 'mismatch'){
}@else{
@for (arraytypes of ticketData?.ticket?.emailticketfile?.split(','); track arraytypes) {
}
}
}
@if (ticketss?.mime_type == 'jpg' || ticketss?.mime_type == 'jpeg' || ticketss?.mime_type ==
'image/jpeg') {
}
@else if (ticketss?.mime_type == 'application/pdf') {
}
@else if (ticketss?.mime_type == 'text/csv') {
}
@else if (ticketss?.mime_type == 'image/png') {
}
@else if (ticketss?.mime_type != 'image/jpeg' && ticketss?.mime_type != 'application/pdf' &&
ticketss?.mime_type != 'text/csv' && ticketss?.mime_type != 'image/png') {
}
{{ticketss.file_name}}
@if (arraytypes?.split('.')[1] == 'jpg' || arraytypes?.split('.')[1] == 'jpeg' ||
arraytypes?.split('.')[1] == 'JPG') {
} @else {
@if (arraytypes?.split('.')[1] == 'pdf') {
} @else {
@if (arraytypes?.split('.')[1] == 'csv') {
} @else {
@if (arraytypes?.split('.')[1] == 'png') {
} @else {
}
}
}
}
{{ arraytypes?.split('.')[0] }}
.{{ arraytypes?.split('.')[1] }}{{customfield?.fieldnames}}
{{customfield?.value}}
{{customfield?.fieldnames}}
{{customfield?.values}}
{{'Conversations' | translate}}
@if (permission?.includes('Article Create') && permission?.includes('Article Access')) { @if (ticketData?.ticket?.status == 'Closed') { } }
@if (isLoadingComments) {
}
@if (ticketData?.ticket?.ticketassignmutliples?.length && ticketData?.ticket?.selfassignuser_id == null) {
@if ((user?.roles?.[0]?.name == 'superadmin') || notAssigncondition ) {
![{{ticketData?.ticket?.cust?.profileimage}}]()
@if (ticketData?.ticketnote?.length) {
} @else {
}
@if (setting?.cust_or_tick_violation == 'yes') {
@if (ticketData?.ticket?.ticketviolation?.length) {
} @else {
}
}
{{'Assign Activity' | translate}}
-
@if (!ticketData) {
}
@if (!ticketData) {
}
@if (!ticketData) {
}
@if (!ticketData?.ticket?.user_id && ticketData?.ticket?.cust) {
-
{{'Created By' | translate}}
{{ticketData?.ticket?.cust?.username}} ({{ticketData?.ticket?.cust?.userType}})
{{ticketData?.ticket?.created_at | date : ticketData?.setting?.original?.date_format : timezone}}{{ticketData?.ticket?.created_at | date : ticketData?.setting?.original?.time_format : timezone}}
}
@if (ticketData?.ticket?.user_id && ticketData?.ticket?.users) {
-
{{'Created By' | translate}}
{{ticketData?.ticket?.users?.name}} @if (ticketData?.usersRoles?.length) { ({{ticketData?.usersRoles[0].name}}) }
{{ticketData?.ticket?.created_at | date : ticketData?.setting?.original?.date_format : timezone}}{{ticketData?.ticket?.created_at | date : ticketData?.setting?.original?.time_format : timezone}}
}
@if (ticketData?.ticket?.selfassignuser_id && ticketData?.ticket?.selfassign) {
-
{{ticketData?.ticket?.selfassign?.name}} @if (ticketData?.selfassignRoles?.length) { ({{ticketData?.selfassignRoles[0].name}}) }
{{'Self Assigned' | translate}}
{{ticketData?.ticket?.updated_at | date : ticketData?.setting?.original?.date_format : timezone}}{{ticketData?.ticket?.updated_at | date : ticketData?.setting?.original?.time_format : timezone}}
}
@if (!ticketData?.ticket?.selfassignuser_id && ticketData?.ticket?.myassignuser) {
-
{{ticketData?.ticket?.myassignuser?.name}} @if (ticketData?.myassignuserRoles?.length) { ({{ticketData?.myassignuserRoles[0].name}}) }
{{'Assigner' | translate}}
{{ticketData?.ticket?.updated_at | date : ticketData?.setting?.original?.date_format : timezone}}{{ticketData?.ticket?.updated_at | date : ticketData?.setting?.original?.time_format : timezone}}
}
@if (ticketData?.ticketassignmutliples?.length) {
@for (toassignuser of ticketData?.ticketassignmutliples; track toassignuser) {
-
{{toassignuser?.name}}. @if (toassignuser?.role) { ({{toassignuser?.role}}) }
{{'Assignee' | translate}}
{{ticketData?.ticket?.updated_at | date : ticketData?.setting?.original?.date_format : timezone}}{{ticketData?.ticket?.updated_at | date : ticketData?.setting?.original?.time_format : timezone}}
}
}
@if (ticketData?.ticket?.closedby_user) {
-
{{ticketData?.ticket?.closedusers?.name}} @if (ticketData?.closedusersRoles?.length) { ({{ticketData?.closedusersRoles[0].name}}) }
{{'Closed' | translate}}
{{ticketData?.ticket?.updated_at | date : ticketData?.setting?.original?.date_format : timezone}}{{ticketData?.ticket?.updated_at | date : ticketData?.setting?.original?.time_format : timezone}}
}
{{'Customer Details' | translate}}
@if (ticketData?.custsimillarticket > 1) {
}
@if (ticketData?.ticket?.cust?.voilated == 'on') {
}
{{ticketData?.ticket?.cust?.username}} @if (!ticketData) { }
{{ticketData?.ticket?.cust?.firstname}} {{ticketData?.ticket?.cust?.lastname}}
{{ ticketData?.ticket?.cust?.email }} @if (!ticketData) { }| {{'IP'| translate}} | : | @if(ticketData?.ticket?.cust?.last_login_ip){ {{ ticketData?.ticket?.cust?.last_login_ip }} } @if (!ticketData) { } |
| {{'Mobile Number'| translate}} | : | @if(ticketData?.ticket?.cust?.phone){ {{ticketData?.ticket?.cust?.phone}} } @if (!ticketData) { } |
| {{'Country'| translate}} | : | @if (!ticketData) { } @if(ticketData?.ticket?.cust?.country){ {{ ticketData?.ticket?.cust?.country}} } |
| {{'Timezone'| translate}} | : | @if(ticketData?.ticket?.cust?.timezone){ {{ticketData?.ticket?.cust?.timezone}} } @if (!ticketData) { } |
{{'Ticket Note' | translate}}
@for (note of ticketData?.ticketnote; track note; let i = $index) {
@if (note?.user_id == user?.id || user?.roles[0].name == 'superadmin') {
}
}
{{note?.ticketnotes}}
{{note?.users?.name}} @if (note?.users?.roles?.length) { ({{note?.users?.roles[0].name}}) }
{{'Don’t have any notes yet' | translate}}
@if (ticketData?.ticket?.status != 'Closed' && ticketData?.ticket?.status != 'Suspend') { {{'Add your notes here' | translate}} }{{'Ticket Violation' | translate}}
@for (violation of ticketData?.ticket?.ticketviolation; track violation; let i = $index) {
}