|
{{'Ticket ID' | translate}}
|
: |
#{{ ticketDataParent?.ticket?.ticket_id }}
@if (!ticketDataParent) {
}
|
@if(ticketDataParent?.ticket?.ccemails?.length){
|
{{'CC Mail' | translate }}
|
: |
{{ ticketDataParent?.ticket?.ccemails?.[0]?.ccemails }}
|
}
|
{{'Category' | translate}}
|
: |
@if (ticketDataParent?.ticket?.category_id && ticketDataParent?.ticket?.category) {
{{ ticketDataParent?.ticket?.category.name}}
} @else {
~
}
|
@if (ticketDataParent?.ticket?.subcategory) {
|
{{'SubCategory' | translate}}
|
: |
{{ticketDataParent?.ticket?.subcategoriess.subcategoryname}}
@if (!ticketDataParent) {
}
|
}
@if (ticketDataParent?.ticket?.item_name != null) {
|
{{'Item name' | translate}}
|
: |
{{ ticketDataParent?.ticket?.item_name }}
@if (!ticketDataParent) {
}
|
}
@if (ticketDataParent?.ticket?.project) {
|
{{'Project' | translate}}
|
: |
{{ ticketDataParent?.ticket?.project }}
@if (!ticketDataParent) {
}
|
}
@if (ticketDataParent?.ticket?.priority) {
|
{{'Priority' | translate}}
|
: |
@if (ticketDataParent?.ticket?.priority == 'Low') {
{{ ticketDataParent?.ticket?.priority | translate
}}
} @else {
@if (ticketDataParent?.ticket?.priority == 'High') {
{{
ticketDataParent?.ticket?.priority | translate}}
} @else {
@if (ticketDataParent?.ticket?.priority == 'Critical') {
{{
ticketDataParent?.ticket?.priority | translate}}
} @else {
{{ ticketDataParent?.ticket?.priority | translate
}}
}
}
}
@if (!ticketDataParent) {
}
|
} @else {
|
{{'Priority' | translate}}
|
: |
~
|
}
|
{{'Open Date' | translate}}
|
: |
{{ ticketDataParent?.ticket?.created_at | custtimezone : ticketDataParent?.setting?.original?.date_format : undefined : user?.timezone ?? 'UTC' }}
@if (!ticketDataParent) {
}
|
|
{{'Status' | translate}}
|
: |
@if (ticketDataParent?.ticket?.status == 'New') {
{{ ticketDataParent?.ticket?.status | translate }}
} @else {
@if (ticketDataParent?.ticket?.status == 'Re-Open') {
{{ ticketDataParent?.ticket?.status | translate}}
} @else {
@if (ticketDataParent?.ticket?.status == 'Inprogress') {
{{ ticketDataParent?.ticket?.status | translate }}
} @else {
@if (ticketDataParent?.ticket?.status == 'On-Hold') {
{{ ticketDataParent?.ticket?.status | translate
}}
} @else {
{{ ticketDataParent?.ticket?.status | translate
}}
}
}
}
}
@if (!ticketDataParent) {
}
|
@if (ticketDataParent?.ticket?.ticketviolation == 'on') {
|
{{'Ticket Violation' | translate | titlecase}}
|
: |
|
}
@if (ticketDataParent?.ticket?.replystatus != null && ticketDataParent?.ticket?.replystatus != 'Solved' || ticketDataParent?.ticket?.replystatus == 'Unanswered' || ticketDataParent?.ticket?.replystatus == 'Waiting for response') {
|
{{'Reply Status' | translate}}
|
: |
@if (ticketDataParent?.ticket?.replystatus == 'Solved') {
{{ ticketDataParent?.ticket?.replystatus | translate }}
} @else {
@if (ticketDataParent?.ticket?.replystatus == 'Unanswered') {
{{ ticketDataParent?.ticket?.replystatus | translate
}}
} @else {
@if (ticketDataParent?.ticket?.replystatus == 'Waiting for response') {
{{ ticketDataParent?.ticket?.replystatus | translate
}}
}
}
}
@if (!ticketDataParent) {
}
|
}
@if (ticketDataParent?.ticket?.ticket_customfield?.length) {
@for (customfield of ticketDataParent?.ticket?.ticket_customfield; track customfield) {
@if (customfield.fieldtypes != 'textarea' && customfield?.values?.length) {
| {{customfield.fieldnames}} |
: |
@if (customfield.privacymode == '1') {
} @else {
{{customfield.value}}
}
|
| {{customfield?.fieldnames}} |
: |
{{customfield?.values}} |
}
}
}