{{'Ticket Information' | translate}}
@if(ticketDataParent?.ticket?.ccemails?.length){ } @if (ticketDataParent?.ticket?.subcategory != null) { } @if (ticketDataParent?.ticket?.item_name != null) { } @if (ticketDataParent?.ticket?.project?.length) { } @if (ticketDataParent?.ticket?.priority != null) { } @else { } @if (ticketDataParent?.ticket?.replystatus != null && ticketDataParent?.ticket?.replystatus == 'Solved' || ticketDataParent?.ticket?.replystatus == 'Unanswered' || ticketDataParent?.ticket?.replystatus == 'Waiting for response') { } @if (ticketDataParent?.ticket?.tickettype != 'emalitoticket' && ticketDataParent?.ticket?.status != 'Closed') { } @if (ticketDataParent?.ticket?.ticketviolation == 'on') { } @if (ticketDataParent?.ticket?.ticket_customfield?.length) { @for (customfield of ticketDataParent?.ticket?.ticket_customfield; track customfield) { @if (customfield.fieldtypes != 'textarea' && customfield.values?.length) { } } }
{{'Ticket ID' | translate}} : #{{ ticketDataParent?.ticket?.ticket_id }} @if (!ticketDataParent) { }
{{'CC Mail' | translate }} : {{ ticketDataParent?.ticket?.ccemails?.[0]?.ccemails }}
{{'Category' | translate}} : @if (ticketDataParent?.ticket?.category_id && ticketDataParent?.ticket?.category) { {{ ticketDataParent?.ticket?.category.name}} @if (ticketDataParent?.ticket?.status != 'Closed' && ticketDataParent?.ticket?.status != 'Suspend') { } } @else { @if (ticketDataParent?.ticket?.status != 'Closed' && ticketDataParent?.ticket?.status != 'Suspend') { } } @if (!ticketDataParent) { }
{{'SubCategory' | translate}} : {{ticketDataParent?.ticket?.subcategoriess?.subcategoryname}} @if (!ticketDataParent) { }
{{'Item name' | translate}} : {{ ticketDataParent?.ticket?.item_name }} @if (!ticketDataParent) { }
{{'Project' | translate}} : {{ ticketDataParent?.ticket?.project }} @if (!ticketDataParent) { }
{{'Priority' | translate}} : @if (ticketDataParent?.ticket?.priority == 'Low') { {{ ticketDataParent?.ticket?.priority | translate}} @if (ticketDataParent?.ticket?.status != 'Closed' && ticketDataParent?.ticket?.status != 'Suspend') { } } @else { @if (ticketDataParent?.ticket?.priority == 'High') { {{ ticketDataParent?.ticket?.priority | translate}} @if (ticketDataParent?.ticket?.status != 'Closed' && ticketDataParent?.ticket?.status != 'Suspend') { } } @else { @if (ticketDataParent?.ticket?.priority == 'Critical') { {{ ticketDataParent?.ticket?.priority | translate}} @if (ticketDataParent?.ticket?.status != 'Closed' && ticketDataParent?.ticket?.status != 'Suspend') { } } @else { {{ ticketDataParent?.ticket?.priority | translate}} @if (ticketDataParent?.ticket?.status != 'Closed' && ticketDataParent?.ticket?.status != 'Suspend') { } } } } @if (!ticketDataParent) { }
{{'Priority' | translate}} : @if (ticketDataParent?.ticket?.status != 'Closed' && ticketDataParent?.ticket?.status != 'Suspend') { } @if (!ticketDataParent) { }
{{'Open Date' | translate}} : {{ ticketDataParent?.ticket?.created_at | custtimezone : ticketDataParent?.setting?.original?.date_format : undefined : user?.timezone ?? 'UTC'}} @if (!ticketDataParent) { }
{{'Status' | translate}} : @if (ticketDataParent?.ticket?.status == 'New') { {{ ticketDataParent?.ticket?.status | translate}} } @else { @if (ticketDataParent?.ticket?.status == 'Re-Open') { {{ ticketDataParent?.ticket?.status | translate}} } @else { @if (ticketDataParent?.ticket?.status == 'Inprogress') { {{ ticketDataParent?.ticket?.status | translate}} } @else { @if (ticketDataParent?.ticket?.status == 'On-Hold') { {{ ticketDataParent?.ticket?.status | translate}} } @else { {{ ticketDataParent?.ticket?.status | translate}} } } } } @if (!ticketDataParent) { }
{{'Reply Status' | translate}} : @if (ticketDataParent?.ticket?.replystatus == 'Solved') { {{ ticketDataParent?.ticket?.replystatus | translate}} } @else { @if (ticketDataParent?.ticket?.replystatus == 'Unanswered') { {{ ticketDataParent?.ticket?.replystatus | translate}} } @else { @if (ticketDataParent?.ticket?.replystatus == 'Waiting for response') { {{ ticketDataParent?.ticket?.replystatus | translate}} } } } @if (!ticketDataParent) { }
{{'File Permission' | translate | titlecase}} :
{{'Ticket Violation' | translate | titlecase}} :
{{customfield.fieldnames}} : @if (customfield.privacymode == '1') { {{customfield.value }} } @else { {{customfield.values}} }
@if (ticketDataParent?.ticket?.status =='Closed') { } @if (permissions?.includes('Ticket Assign')) { @if (ticketDataParent?.ticket?.status == 'Suspend' || ticketDataParent?.ticket?.status == 'Closed') { @if (!ticketDataParent?.ticket?.ticketassignmutliples?.length && ticketDataParent?.ticket?.selfassignuser_id == null) {
} @else {
@if (ticketDataParent?.ticket?.ticketassignmutliples?.length && ticketDataParent?.ticket?.selfassignuser_id == null) { @if (ticketDataParent?.ticket?.ticketassignmutliples.length > 1) { } @else { } } @else { @if (!ticketDataParent?.ticket?.ticketassignmutliples?.length && ticketDataParent?.ticket?.selfassignuser_id != null) { } @else { } }
} } @else { @if (!ticketDataParent?.ticket?.ticketassignmutliples?.length && ticketDataParent?.ticket?.selfassignuser_id == null) {
  • {{'Assign' | translate}}
} @else {
@if (ticketDataParent?.ticket?.ticketassignmutliples?.length && ticketDataParent?.ticket?.selfassignuser_id == null) { @if (ticketDataParent?.ticket?.ticketassignmutliples.length > 1) { @if (sendingResponse['multiAss']) { } } @else { @if (sendingResponse['multiAss']) { } } } @else { @if (!ticketDataParent?.ticket?.ticketassignmutliples?.length && ticketDataParent?.ticket?.selfassignuser_id != null) { } @else { } }
  • {{'Assign' | translate}}
} } }
{{'Assignticket' | translate}}
{{item?.name}}({{item.roles[0]?.name}})
{{'Category' | translate}}
{{item?.name}}
@if ((categoryM.invalid && categoryM.touched) || categoryM.dirty) {
@if (categoryM.errors?.['required']) { {{'Category is required' | translate}} }
}
@if (haspurchasecode && haspurchasecode.length) {
@if ((envatopurchase.invalid && envatopurchase.touched) || envatopurchase.dirty) {
@if (envatopurchase.errors?.['required']) { {{'Purchase Code is required' | translate}} }
}
} @if (envatoName?.length) {
} @if (hassubcategoriess && hassubcategoriess.length) {
{{item?.subcategoryname}}
} @if (hasproject && hasproject.length) {
{{item?.name}}
}
{{'Close' | translate}}
{{'Priority' | translate}}
{{item?.name}}
{{'File Permission' | translate}}