{{data?.ticket?.ticket_id}} {{data?.ticket?.subject}} {{data?.ticket?.status | translate}}
  • {{data?.ticket?.created_at |date : data?.setting?.original?.date_format : timezone}}
  • @if (data?.ticket?.priority != null) {
  • {{data?.ticket?.priority | translate}}
  • } @else { ~ } @if (data?.ticket?.category_id != null) { @if (data?.ticket?.category != null) {
  • {{data?.ticket?.category?.name}}
  • } @else { ~ } } @else { ~ } @if (data?.ticket?.enc_last_reply == null) {
  • {{data?.ticket?.created_at | dateAgo : timezone}}
  • } @else {
  • {{data?.ticket?.enc_last_reply | dateAgo : timezone}}
  • }
    @for (tickethistory of data?.ticket?.ticket_history; track tickethistory) {
  • {{tickethistory.created_at | date : data?.setting?.original?.date_format : timezone}} {{tickethistory.created_at | date : data?.setting?.original?.time_format : timezone}}
    @if(tickethistory?.ticketactions){
    }@else {

    Status {{tickethistory.status}} @if(tickethistory.ticketnote){ {{'Note' | translate}} } @if(tickethistory.overduestatus){ {{tickethistory.overduestatus}} }

    {{tickethistory.username}} @if(tickethistory.currentAction){ ({{tickethistory.currentAction}}) }

    @if(tickethistory.assignUser | jsonParse | isArray){ @for(user of tickethistory.assignUser | jsonParse; track user.name){
    {{user?.name}} (Assignee)
    {{user?.roles?.[0].name}}
    } }
    @if(tickethistory.type){
    {{tickethistory.type}}
    }
    }
  • }